Uma análise dos processos de tomada de decisão suportados pelas ferramentas de Business Intelligence (BI)

This paper aims to understand how Business Intelligence (BI) tools are used in the organizational environment in order to support the decision-making process. In this line of reasoning, the research method adopted was the single and exploratory Case Study undertaken in a financial company. The data analysis conducted in this research was based on the framework proposed by Keen & Scott-Morton (1978) and on identifying the support of BI tools in each step of decisionmaking process. The results presented in this paper demonstrate that BI tools do not support all steps of the decision-making process and there are differences in the way how BI tools support these processes at different hierarchical levels.